Reimage IT Services

Thank you to everyone that joined the Fiscal Health campus forum on Monday, December 2. The recording is now available on the Latest Information page, accessible with ECU credentials.

At the forum we mentioned an opportunity for the campus to provide feedback on the recommendations. That survey is available here and will remain open from December 6, 2024 through January 20, 2025.

Thank you for your participation. 

An external consulting group has been retained to assess IT functions and roles as part of an effort to reimagine how we provide IT services, including training and adapting to changing needs. The consultant work is underway. Part of this effort will examine appropriate levels of central and distributed IT positions and workload.

In addition to the work of the consulting group, the work will also examine variable IT levels (e.g. hardware, infrastructure, etc.) for classrooms, buildings, open areas, computer labs and their utilization, and network refresh.

The effort should also reduce excess (duplicated/replicated) technologies across campus, particularly with respect to our investment in an Enterprise Customer Relationship Manager (CRM). The CRM work will implement Salesforce Education Cloud across campus. This will provide a comprehensive platform for student experience (e.g., advising, experiential learning, one-stop service hubs, well-being), Advancement (e.g., donor engagement, advancement operations), Institutional Operations (e.g., IT case management, HR case management, employee experience hubs), as well as common tools for scheduling, communication, automation, AI, and more. A comprehensive CRM will provide opportunities to realign functional duties and improved communication and automation of manual tasks providing opportunities to leverage expertise in ways that will provide greater benefit to the institution. The initiative will eliminate duplicate software, connect data silos, and provide a platform for critical business processes and data that currently are not managed effectively.

Outcomes from the assessment should be reviewed and, as appropriate, adopted, implemented, and resourced.

Priority: High
Savings/Revenue: $$
Time to Achieve: 1 to 5 years

Update: IT Organizational Assessment Report (PDF) presented at the open forum on 2/11/2025.